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Machine Learning to power TEOCO Helix Service Assurance

Helix 10.1, built for 5G and NFV, adds Machine Learning, Automation and Sentinel – the first analytics-driven UI to unite all operational data providing enhanced insight Fairfax, VA., USA – 9 October 2018. TEOCO, the leading provider of planning & optimization, assurance and analytics solutions to over 300 communication service ...

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Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia

Benefits administration firm reports improved reliability and quality assurance after implementing the NVM platform LONDON 2 October 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that New York-based benefits administration firm Benefit Management Solutions (BMS) is reporting improved contact centre reliability, ...

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Zylpha’s new Hubshare integration allows Visualfiles users to collaborate for the first time

An innovative new integration enables files stored in Visualfiles to be accessed collaboratively between departments or practices for the first time. The new product integration is the result of a strategic partnership between leading legal technology innovator Zylpha (www.zylpha.com) and Nikec Solutions, the developers of Hubshare, the extranet platform that ...

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Top Canadian law firm Osler reinforces client-centric ethos with firm-wide implementation of OnePlace Client Lifecycle Management solution

SINGAPORE – 26 SEPTEMBER 2018 – OnePlace announced that Osler, Hoskin & Harcourt LLP, one of Canada’s leading business law firms, successfully completed the rollout of its innovative Client Lifecycle Management solution to 800 users across the organization. With offices across Canada and in New York, Osler is an acknowledged ...

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OutSystems 11 Solves Legacy System Gridlock

New Low-Code Platform Release Is a Major Breakthrough for Modernising Legacy Systems and Replacing Large Application Portfolios    LONDON, 26th September, 2018 — OutSystems today announced the release of OutSystems 11, the first low-code solution to address one of the biggest issues facing IT leaders today — legacy system gridlock. Building ...

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Volkswagen Trade Parts Specialists (TPS) chooses G3 Comms for cloud-based overhaul of UK Centres

Unified Communications brings 82 UK sites together for the first time Consolidated visibility, functionality and metrics deliver improved customer experience and greater service efficiency First sites live within just eight weeks of project initiation London, 24th September 2018 – TPS, the Volkswagen Group company that supplies Genuine VW Group Parts ...

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